Mobility
A connected mobility solution integrating the customer experience with CRM. Customers can manage bike rentals and report issues through the mobile application, while real-time data synchronization gives teams direct visibility into customer activity and service requests.
Integrated Mobility Platform
The existing app was outdated
Developed a dynamic, responsive app with real-time updates and Salesforce CRM integration to ensure customer data is visible and actionable for Cycle Valley
Improving usability and modernising the user interface
Conducted a design phase including wireframing, UX improvements, and creating a clean, intuitive interface, followed by a clickable prototype to validate interactions
Enabling customers to report emergencies and maintenance issues quickly without phone calls or emails
Implemented real-time reporting features for breakdowns, theft, or damage, with notifications integrated directly into Cycle Valley’s dashboard
Result
The solution connected customer-facing services directly with CRM workflows, creating a continuous flow of information between customers and internal teams. Real-time synchronization improves visibility into rentals and reported issues, reducing manual communication and enabling faster operational follow-up.
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